Q. How do I browse your full collection of books?
A. Every month we showcase a featured selection of new release titles on the website. For our full catalogue and availability, visit our webstore: https://australia.kinokuniya.com/
Q. What does the ‘Card Member’ price mean and how can I become a member?
A. Kinokuniya Card Members are entitled to 10% off* full priced books, DVDs and selected figurines. For more information, see our Membership page.
Q. Can I exchange or refund a book I have bought?
A. We will gladly exchange or issue a credit voucher in store within 30 days of purchase with receipt for proof of purchase. All goods must be in original condition including shrink wrapping. Where goods are faulty, have been wrongly described, are different from a sample shown to you, or do not do what they are supposed to, you can choose between a refund, exchange or credit voucher.
Q. I am an author and would like to find out if Kinokuniya would like to stock my book?
A. We generally only stock books through distributors. If your book is self-published, we recommend finding a local distributor that will best suit your needs. We do, however, accept a small number of small art press submissions. Please email email@example.com for further information.
Q. I am an author and would like to have an event/launch at Kinokuniya – what should I do?
A. Please get in touch with our Marketing and Events team at: firstname.lastname@example.org
Q. I am interested in finding out more about cross-promotional or sponsorship opportunities. Who can I contact?
A. Please get in touch with our Marketing team at: email@example.com. We do get a high volume of enquiries, so please bear with us if it takes a little time to respond to your email.
Q. I have a question about products in your stationery section. Who can I speak to?
Q. Can I buy Kinokuniya gift vouchers online and also use them online?
A. At the moment our gift vouchers are only available for purchase in store or by phone order: 02 9262 7996 and can only be used in store. Visit our Gift Voucher page for more information.